The OeNB will exchange mutilated or damaged euro banknotes if the requesting party presents
- more than 50% of the banknotes or
- 50% or less of the banknotes together with proof that the missing parts have been destroyed.
Intentionally mutilated or damaged banknotes will not be redeemed and will be confiscated.
If there is any doubt about the ownership or authenticity of the banknotes, the party submitting them must provide proof of ownership. If the banknotes are discolored, soiled or contaminated, the party requesting replacement must provide a written explanation of how the currency became mutilated and must alert examiners to possible contamination risks.
The OeNB will not charge any fees for replacing euro banknotes unless the banknotes have been damaged or mutilated through the misuse of anti-theft devices.
Present mutilated banknotes to your bank or to the OeNB to get them replaced. Present mutilated coins to your bank or contact Münze Österreich to get them replaced.
Replacement of mutilated banknotes
If you receive a mutilated banknote, please send it to the following address along with the submission form indicated below to get it replaced:
Art. 6 (1) Nr. 1 Financial Markets Anti-Money Laundering Act (FM-GwG – Finanzmarkt-Geldwäschegesetz) prescribes due diligence procedures for transactions exceeding the equivalent of EUR 15,000. In such cases please use the form “Identification/confirmation pursuant to Art. 6 (1) Nr. 1 Financial Markets Anti-Money Laundering Act” available in the download area.
In redeeming mutilated banknotes, the OeNB is bound by the framework provisions that the ECB adopted on March 20, 2003.
Replacement of mutilated coins
Contact Münze Österreich for information on how to get mutilated coins replaced.
Münze Österreich – Hotline
Phone: (+43-1) 717 15-420