Key facts

The digital euro would be an electronic means of payment that everyone in the euro area could use conveniently and free of charge. Like cash, it would be secure and safeguard users’ privacy.

Facts

What is the digital euro?

The digital euro is digital central bank money. In other words, it is the digital counterpart of physical cash.

Whether by card, smartphone or app: The digital euro would be easily accessible and simple to use for everyone. This means you could use it in shops, at retailers and for public services, or to send digital money to friends.
 

Digital payments are part of our everyday lives: We pay by card in shops or online. And we use mobile apps and other electronic payment solutions. However, many of these solutions were developed in countries outside Europe or by major international corporations.

As a legal electronic means of payment, the digital euro could be used, and would be accepted, free of charge throughout the euro area. As public money, it would be guaranteed by the European Central Bank. Today, private individuals can only access central bank money in the form of cash.
 

Use

How would the digital euro work?

The aim is to make access to the digital euro as simple as possible.

As a user, you would hold digital euro in an account set up with your bank or a public authority. You would add money to your digital euro account – either via a linked bank account or by depositing cash. From then on, you would be able to pay with the digital euro in shops and online: using a card, the digital euro app or your preferred banking app. You would even be able to pay offline using your smartphone or card. And, of course, you could also send digital euro, such as pocket money, to family or friends, and receive digital euro from them. In your digital euro account, you could hold funds up to a certain limit, or transfer them back to your bank account either automatically or manually.
 

E-Learning: Was ist der digitale Euro?
Illustration available in German only

The digital euro in detail

The digital euro would be based on a two-tier system:

The Eurosystem would operate the central infrastructure behind the scenes, while banks and payment service providers would act as intermediaries and remain the direct points of contact for users.

Below you can find out how the system would enable secure instant payments in digital euro.

Access and use

You would be able to access the digital euro via your bank or payment service provider. They would check your identity. After that, a digital account or digital wallet would be set up. Payments would then be processed as follows: The user initiates the payment via an app or a card; the payment service provider checks the balance and authorisation and forwards the transaction to the Eurosystem’s central platform. There, the payment is settled immediately and irrevocably in central bank money – in a secure manner, without any credit risk and just like a cash payment, but entirely digitally. You would be able to easily transfer funds between your bank account and the digital euro, with the option of automatic top-ups.

Peer-to-peer payments

Digital euro payments between private individuals would be processed in real time. While similar to today’s mobile payment services, they would be based directly on central bank money. The payer would initiate the transaction via their app, for example by providing personal identification. The payment service provider would authenticate and forward the payment to the Eurosystem, where it would be immediately and irrevocably settled. The recipient would receive the money in real time and would be able to access it straight away.

Offline function

Digital euro payments would work even without an internet connection. Here, payments would be transferred directly from device to device, based on cryptographically secured tokens stored in a specialised hardware component of the device. This method would ensure a very high level of data protection, as no centralised infrastructure would be involved in the payment process.

Privacy by design

Data protection is a key focus of the digital euro. The digital euro would be based on the principle of “privacy by design”. This means that data protection is taken into account as early as the technical design stage. Banks and payment service providers know their customers and comply with the legal requirements. The Eurosystem itself would process only pseudonymised data and would not be able to identify individual users.

Platform for innovation

The digital euro is designed as an open, standardised platform. It would be possible to integrate existing payment solutions, and payment service providers would be able to incorporate the digital euro into their own products. In subsequent phases, it would also be possible to make conditional payments with the digital euro. This means that transactions would be triggered automatically as soon as certain conditions are met, such as the fulfilment of a contract or confirmation of delivery.
As a digital currency, the digital euro would combine the stability and security of central bank money with the flexibility of modern digital platforms. In this way it would create a uniform basis for European payments.
 

Benefits

Why does Europe need a digital euro?

Today, there is no digital payment option in Europe that covers the entire euro area.

The digital euro would close this gap and

  • make public central bank money fit for the digital future,
  • offer greater choice about how to pay,
  • benefit all market participants,
  • be a secure European solution for electronic payments,
  • make European payments more competitive and resilient and
  • contribute to Europe’s strategic independence.

This is important because foreign providers currently dominate the European payments landscape. In the euro area, around two-thirds of all electronic retail payments are processed in accordance with the specifications of just two non-EU payment service providers. In Austria, such payments account for more than 90% of all payments.

Furthermore, the digital euro would strengthen the euro area’s strategic autonomy. This is important to ensure that the Eurosystem can continue to conduct monetary policy independently in the future.
 

Was bringt der digitale Euro verschiedenen Marktteilnehmer:innen?

How will various market participants benefit from the digital euro?

Consumers 

In addition to using cash, everyone in the euro area could also make digital payments using central bank money. Paying with the digital euro would be free of charge throughout the euro area and would also be possible offline – in shops, online, for public services and between private individuals.

The digital euro would guarantee unrivalled privacy protection: commercial digital payment methods cannot match this. The Eurosystem would not be able to identify individuals on the basis of their payments. Unlike commercial providers, the central banks issuing the digital euro do not pursue commercial interests and do not trade in data.

People who need support would also have access to a public electronic means of payment that is easy to use. With a card, it would be possible to use the digital euro even without a bank account or a digital device.
 

Retailers

The digital euro would have the advantage that fees for retailers would be comparatively lower. For their customers, the digital euro would be an attractive additional payment option. The digital euro would therefore provide retailers with an additional means of accepting payments from consumers throughout the euro area. 

This would make the payments system more robust and boost competition. Retail costs would go down. In such an environment, the cost savings would be passed on to consumers.

Furthermore, the digital euro would be a pan-European platform on which market participants could offer additional innovative services.
 

Supervised banks and payment institutions

Banks and payment institutions could offer innovative payment and financial services based on the digital euro across the euro area. This would also increase competition in e-commerce and electronic payments.

They would therefore depend less on the handful of companies that currently dominate cross-border payments. Settlement costs would decrease. The Eurosystem would bear its own costs, including the costs for running the system and for settlement processing.

Banks and payment institutions would not have to pay any direct transaction fees for using the digital euro’s core infrastructure and basic payment functions provided by the Eurosystem. Thanks to this cost-effective foundation, they could develop innovative services and scale them up in the euro area.
 

The digital euro guarantees:

A stable and trusted currency
The ability to convert bank deposits not only into cash but also into digital central bank money instils confidence in the currency. Trust in the currency fosters stability. The digital euro would therefore serve as an anchor of stability.

Autonomous and innovative payments
A common European system would reduce dependence on non-European payment providers. The digital euro would also provide a platform for innovation for all financial institutions in the euro area. Increased competition would lower costs.

Inclusive financial services for all
The digital euro would provide everyone in the euro area with free access to financial services. You could use it to pay for your shopping, both online and in-store. Just like cash, you could also exchange digital euro privately.
 

The OeNB’s position on the digital euro

  • Additional choice about how to pay & a complement to cash

    The OeNB supports the view that the digital euro should complement, but not replace, cash.

  • Freedom of choice for citizens

    The OeNB supports the view that citizens can use the digital euro, but are not obliged to do so.

  • Mandatory acceptance by businesses

    The OeNB supports the view that businesses should be required to accept the digital euro (subject to reasonable exceptions).

  • Free of charge

    The OeNB supports the view that citizens should be able to use the digital euro like cash, free of charge.

  • User-friendly

    The OeNB supports the digital euro as a means of making life easier for citizens across the euro area, particularly in places where cash cannot be used, or where its use is difficult. It should be possible to pay with the digital euro anywhere in the euro area.

  • European payments

    The OeNB supports the digital euro, as it makes payments within the euro area independent of non-European payment service providers.

  • Security & privacy

    The OeNB supports the digital euro as a secure and user-friendly payment method that protects privacy, as central banks do not receive any customer data.

A digital euro for everyone

Taking part in modern social and economic life requires access to financial services. Only then can people receive payments, pay bills, make purchases, or claim government benefits.

As digitalisation is transforming our society, it creates new opportunities but also new challenges – particularly in the area of financial inclusion. For this reason, financial inclusion plays a central role in the development of the digital euro. As a public good, the digital euro is designed to give everyone in the euro area access to digital payments.

Financial inclusion means that people have access to financial services and can use them independently, safely and in a way that meets their individual needs. This includes both traditional financial services and digital payment options. In the context of the digital euro, a key question is whether all groups in society have the necessary means to use digital payment methods on an equal footing.
 

Why is financial inclusion important?

Digitalisation is fundamentally transforming the way people pay. Digital payment methods are becoming increasingly important and offer new opportunities for convenience, efficiency and innovation. At the same time, they can also create new forms of exclusion. Not everyone has the same opportunities to access and use digital financial services. Factors such as a lack of technical equipment, limited digital skills, language barriers, physical limitations, or a lack of trust in digital systems can make it difficult or even impossible for some people to use digital payment methods. The digital euro would be designed to be accessible to everyone, which is why these challenges are already being taken into account during its development.

It is important that the perspectives of those potentially affected by digital financial exclusion are considered from the start. To this end, the OeNB set up the Financial Inclusion Working Group in 2024, thereby taking on a pioneering role within the Eurosystem. The Working Group brings together experts from social organisations, disability advocacy groups, interest groups, academia, the financial sector and public administration.

The Working Group reviewed international experience and identified population groups vulnerable to exclusion from the digital financial world. It also examined barriers to accessing digital financial services and developed criteria for a public support service that could help people use the digital euro in the future.

Who is affected by digital financial exclusion?

Financial exclusion can have many different causes, and in many cases several factors come into play.

The following groups may be particularly affected:

  • the elderly
  • people with disabilities
  • people with low incomes
  • people with limited digital skills
  • people facing language barriers
  • people with a migrant or refugee background
  • people living in precarious circumstances

Important issues raised in this context do not only include the mere access to digital devices or the internet but also accessibility, ease of understanding, security, financial literacy and the availability of social support.

What is needed to achieve financial inclusion?

To enable digital financial inclusion, several barriers need to be addressed simultaneously.

Financial inclusion cannot be achieved simply by providing a technological solution. Rather, it requires a comprehensive set of measures, including technical accessibility, information, education, support services and more public awareness. International experience shows that it is above all personal guidance and trusted support services that can play a key role in reducing uncertainty and helping people engage with digital financial services more confidently.

In line with these findings, the Working Group has developed a holistic approach that assesses financial inclusion across several dimensions. These include nine key factors that need to be addressed together to ensure that the digital euro is genuinely accessible to everyone.

Nine key factors for financial inclusion

  1. physical access and infrastructure
  2. technical equipment
  3. psychological safety and trust
  4. accessible and inclusive information and communication
  5. financial resources
  6. digital and financial literacy
  7. stress and time constraints
  8. legal and formal requirements
  9. social integration and support

Nationwide Austrian study provides valuable insights

To place the working group’s findings on a solid scientific footing, an Austrian-wide study on financial inclusion was launched in 2026. Until then, there have been no reliable quantitative data showing which population groups are affected by digital financial exclusion, how severely they are affected and which barriers they encounter most often. By providing robust evidence, the study has closed this knowledge gap.

The study examines how people use digital payment methods and the barriers they encounter in different everyday situations, for example when making payments in online shops, physical stores, or between private individuals. It is based on a multidimensional research framework that systematically captures different types of barriers and links them to sociodemographic characteristics such as age, education level, income, place of residence, or migrant background.

The study provides evidence-based answers to key questions for the first time:

  • How many people in Austria are affected by digital financial exclusion?
  • What barriers do they face most often?
  • How severely are different at-risk groups affected by digital financial exclusion?

The findings provide a solid evidence base for promoting financial inclusion more effectively and for designing the digital euro in a way that meets the needs of as many people as possible.
 

Study on digital financial exclusion in Austria

Fact check: true or false?

Here you will find reliable, first-hand facts.

Myth: The digital euro is intended to replace cash.

Fact: The digital euro would be an additional electronic means of payment that complements, rather than replaces, cash. It would respond to consumers’ growing demand for fast and secure electronic payment options while providing a purely European solution with a strong focus on data protection. Cash will, of course, remain available to people across the euro area. The same goes for private electronic payment methods already in use today.

Myth: The digital euro would be programmable money.

Fact: The digital euro would never become programmable money. Programmable money is digital money used for predefined purposes, like a voucher. This means programmable money could be subject to certain restrictions on where, when or with whom people could use it. Such restrictions have already been explicitly ruled out for the digital euro. However, payment service providers, such as banks, could offer their customers so-called conditional payment services. Conditional payments are transactions that are triggered automatically as soon as certain conditions are met. For example, customers could instruct their bank to set up an automated monthly payment order for regular transfers of digital euro to family members or friends.

Myth: The digital euro would not provide privacy or data protection.

Fact: The digital euro would be designed to ensure a higher level of privacy than that offered by other electronic payment methods currently available. The Eurosystem would issue the digital euro and provide the necessary payment infrastructure, but it would not be able to identify individual users behind transactions. Moreover, offline payments in digital euro would guarantee a level of privacy comparable to cash. Personal transaction details would be known only to the payer and the payee. For online payments, the Eurosystem would use privacy-enhancing technologies to ensure that, during payment processing, users cannot be directly linked to their payment activities.

For more information on the digital euro and data protection, see the ECB’s website.

 

Myth: A digital euro account would be linked to a social credit score or carbon footprint data.

Fact: Ensuring user privacy has been a central focus of the digital euro project from the very beginning. The digital euro is designed to function as a neutral means of payment and is not linked to social credit systems, individual carbon footprint data, or any other form of behavioural scoring. There would be no mechanisms for monitoring, controlling, or restricting consumer spending.

In addition, the digital euro is being developed according to the principle of “privacy by design”. When paying offline in digital euro, only two parties would know the personal transaction details: the payer and the recipient. The offline functionality would require no internet connection.

Privacy would also be protected when making online payments. A payer’s bank would only have access to the minimum amount of information required to comply with EU law, such as anti-money laundering rules. The Eurosystem would ensure that uninvolved third parties, including public authorities, do not gain access to digital euro payment data. Similarly, the Eurosystem would not be able to link specific individuals to digital euro transactions. Furthermore, the ECB would be supervised by independent data protection authorities, which ensure compliance with EU data protection rules. These rules are known to be among the strictest data protection and data security regulations in the world. The ECB is therefore committed to using the most advanced privacy-enhancing technologies available and continuously evaluates new, promising solutions for their practicality and efficiency.

 

Myth: The digital euro would be money with an expiry date.

Fact: The digital euro would not have an expiry date. Money that expires is neither consistent with the ECB’s mandate nor with its interests. In other words, one euro will always remain one euro, whether it exists in physical or digital form.

 

Myth: The digital euro would allow money to be withdrawn automatically.

Fact: Just like today’s electronic payments, all payments made in digital euro would have to be authorised in advance by the payer. It would not be possible to withdraw funds automatically without the payer’s consent or without giving them the opportunity to object.

Contact


Info centre Monday to Friday: 10:00 to 15:00 CET

Frequently asked questions on the digital euro

Last updated: 9 July 2026

General information on the digital euro

  1. The evolution of money: The digital euro would represent the next step in the evolution of cash for the digital world, much like banknotes once evolved from coins centuries ago.
     
  2. Making everyday life easier: The digital euro would provide a new payment method that could be used in most payment situations and throughout the euro area. Its universal acceptance would make day-to-day payments easier for consumers.
     
  3. Greater resilience: Everyday payment services are essential to people and the economy, much like electricity or water. People expect public institutions to ensure that these services remain available to everyone and that no one is left behind. The digital euro would help reduce Europe’s dependence on non-European payment solutions.

Comparing apples and oranges: Developments in crypto assets are not relevant to the digital euro. The confusion arises because the term “digital currencies” is often used to talk about both crypto assets, such as bitcoin, and the digital euro.

In reality, they have nothing to do with one another. Bitcoin is not a currency because it does not serve as a medium of exchange or a unit of account. Instead, it serves as a speculative asset.

The digital euro, by contrast, is a liability of the central bank.

People who wish to speculate in crypto assets would still be free to do so under the applicable legal framework, regardless of whether a digital euro is introduced.
 

An additional payment method: The digital euro would not only complement cash but also existing private electronic payment solutions. In a dynamic and growing market, the digital euro and private Europe-wide payment solutions can complement one another. Both can help make instant payments more widely available. Investments that banks have made in their IT systems to comply with the Instant Payments Regulation would also pay off for the digital euro. After all, both solutions require payments to be processed in real time.

At the same time, the digital euro would address additional structural weaknesses in the European payments landscape, which could not be remedied through the EU’s Instant Payments Regulation alone.

Furthermore, the standards introduced for the digital euro could facilitate the development of euro area-wide retail payment solutions based on instant payments. This would help reduce Europe’s dependence on non-European providers, which currently handle the vast majority of point-of-sale payments and e-commerce payments across the euro area.
 

Benefits of the digital euro

  1. One payment solution for every occasion, available anytime: There is currently no European digital payment method that is accepted throughout the entire euro area. While euro cash has provided a common means of payment since 2002, an equivalent solution for digital payments does not yet exist.
     
  2. A payment solution with cash-like features: The digital euro could be used in situations where cash cannot be used, such as e-commerce payments or remote payments between two individuals. In all these situations, it would retain the key features people value about cash: strong privacy protection, free basic services, offline functionality and ease of use.
     
  3. A payment method designed with privacy in mind: For offline payments in digital euro, personal transaction details would only be known to the person making the payment and the person receiving it. For online payments, personal data would not be passed on to third parties, unless such data are required by European law to prevent illegal activities. Accordingly, through the use of privacy-enhancing technologies, the ECB would not be able to identify users based on their payment transactions.
     
  4. A payment solution that leaves no one behind: As a public good, the digital euro would be designed to ensure that payments are accessible to everyone and that no one is left behind. The ECB would provide an easy-to-use app available in all euro area languages and equipped with accessibility features for people with disabilities. Physical payment cards would also be available through supervised payment service providers for users without a mobile device. Finally, the proposed legislation provides for personal assistance to help people get started with using the digital euro.
     

  1. More efficient payments: The digital euro would be a payment solution that works across the entire euro area. This could make things simpler for retailers, as they would no longer need to navigate today’s fragmented payments landscape. Furthermore, the availability of a public payment option could help maintain pressure to keep the payments market cost-effective, particularly for small and medium-sized companies. Lower costs could ultimately benefit end consumers as well.
     
  2. Easy payments: Customers are less likely to abandon an online purchase during the checkout process if they are familiar with the payment method being offered. This is particularly important in e-commerce.
     
  3. Instant payment receipt: With the digital euro, retailers could receive the money in their account immediately and at no extra cost.
     

  1. A platform for innovation: Banks and other payment service providers would be able to preserve their relationships with end users and remain their providers of choice. While private-sector innovations today mainly cater to national markets, the digital euro would offer seamless reach throughout the euro area. In addition, digital euro standards could promote the further development and wider adoption of instant payment solutions, including in situations where they are currently under-represented, such as point-of-sale payments.
     
  2. A neutral compensation model: According to the compensation model set out in the legislative proposal, payment service providers would receive compensation for digital euro transactions comparable to that received for transactions made using private payment solutions. Payment service providers would also be able to offer a wide range of additional and innovative services built on or complementary to the digital euro, going beyond the basic services provided to consumers at no cost.
     

Retaining seigniorage, that is, income earned on banknotes in circulation: If demand for cash as a store of value were to decrease in the future, governments would still have an interest in maintaining seigniorage income.

How is seigniorage income generated? Commercial banks are responsible for distributing euro banknotes to people across the euro area. They purchase the banknotes from central banks at face value. To do so, banks either borrow funds from their respective central bank or provide assets as collateral. The central bank then earns interest on the money it lends, or receives a return on the acquired assets, thus generating seigniorage income.

The level of seigniorage income will depend on the amount of digital euro held by the public. Given the objective of minimising effects on banks’ profit margins, the impact on seigniorage income is expected to be limited too. In practice, it will depend on: (1) the level of adoption of the digital euro, (2) whether banks will pay interest on deposit accounts/digital euro balances, (4) holding limits for digital euro balances, and (5) users’ preference for holding digital euro versus paying directly from their bank account.
 

Use and acceptance

  1. Easy access for everyone: Everyone in the euro area should be able to easily access and use the digital euro for payments, no matter which bank they use or in which member state they live. Getting access to the digital euro should be as simple as obtaining euro banknotes.
     
  2. Broad acceptance: Citizens will expect to be able to pay with the digital euro just as easily as they do with cash today. Retailers that accept digital payment methods should therefore also accept the digital euro. The same applies to e-commerce, which currently accepts only private payment methods rather than cash.
     
  3. Available through your own bank: Citizens will also expect to obtain the digital euro through their bank, just as they do with cash today. Users who wish to access the digital euro should not face any obstacles. They should not have to switch banks in order to be able to use it.
     

Users can hold one or more digital euro accounts, including accounts used for business activities. Joint accounts with another person, such as a family member or relative, would also be possible alongside individual accounts. The number of accounts held would be determined entirely by the user and could be changed at any time.

For mobile payments, users could use their payment service providers’ mobile apps to make and receive payments, just as they can today. In addition, the ECB could also offer its own digital euro app, which users would be free to choose instead.

For smaller transactions conducted between devices that are physically close to one another, mobile payments in digital euro would also be possible without an internet connection. To store digital euro securely, users could rely on the EU Digital Identity Wallet, which was proposed by the European Commission to facilitate access for individuals and businesses to both public and private online services.
 

Conditions for payment service providers

  1. Free basic services for end users: The proposed compensation model follows a balanced approach. Citizens would be able to use basic services such as spending, holding, or receiving digital euro free of charge. At the same time, economic incentives would be created for retailers accepting the digital euro and for payment service providers, such as banks, distributing it.
     
  2. Opportunities for payment service providers: Payment service providers could generate revenue in particular by offering services that go beyond the basic features, such as innovative add-on services or optional payment solutions. In addition, they would earn indirect revenue through regulated merchant service charges and inter-PSP fees. However, these fees would be capped and subject to strict regulation.
     
  3. The role of the Eurosystem: The Eurosystem would bear the costs of building and running the digital euro’s core infrastructure, just as it currently bears the costs of issuing euro cash. Payment service providers would not have to pay direct participation fees.
     
  4. Regulated pricing and safeguards: Pricing would not be determined solely by market dynamics, but will be guided by regulatory requirements. These would include, in particular, fee caps designed to ensure that retailers are not charged more than they are for comparable payment methods and that they are generally protected against excessive costs.
     

Security and privacy

The digital euro ecosystem would be protected by a comprehensive cyber resilience framework, comparable to the one already in place for the existing TARGET services.

TARGET services are developed and operated by the Eurosystem. They ensure the free flow of cash, securities and collateral across Europe. Acting as a protective shield, the framework would ensure that everyone involved has the necessary safeguards and procedures in place to minimise cyber risks and continuously monitor emerging threats.

In addition, the digital euro would be built using state-of-the-art technologies designed to provide a future-proof system that is resilient to cyber attacks.
 

The digital euro would never become programmable money. This is explicitly ruled out in the respective legal provisions. The Eurosystem would never impose restrictions on where, when, or for what purpose people may spend their digital euro.

Programmable money is essentially equivalent to a voucher with predefined restrictions. However, the Eurosystem is responsible for issuing money, not vouchers.
 

Should you have any remaining questions, please feel free to contact us.

Contact


Info centre Monday to Friday: 10:00 to 15:00 CET