Exchange Office (ATS-EUR) opening hours:
Monday through Friday: 8:00 a.m. to 12:00 a.m. and 1:00 p.m. to 3:00 p.m.
Good Friday: 8:00 a.m. to 12:00 a.m.
Cash counter services at the OeNB
All other times by appointment only.
Requests and applications may be submitted via mail, fax, e-mail to firstname.lastname@example.org in person during business hours (OeNB mailroom, 1090 Vienna, Rotenhausgasse 4) or digitally using authorized services, to be deemed submitted in line with the 1991 General Administrative Procedures Act (Allgemeines Verwaltungsverfahrensgesetz).
Personal information transmitted in the course of inquiries are processed pursuant to the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Detailed information on how OeNB processes personal data is available at Data protection.