Exchange Office (ATS-EUR) opening hours:
Monday through Friday: 8:00 a.m. to 12:00 a.m. and 1:00 p.m. to 3:00 p.m.
Good Friday: 8:00 a.m. to 1:00 p.m.
Cash counter services at the OeNB
All other times by appointment only.
Requests in line with the 1991 General Administrative Procedures Act (Allgemeines Verwaltungsverfahrensgesetz) may be submitted via mail, fax or e-mail to firstname.lastname@example.org or delivered in person during business hours (OeNB mailroom, 1090 Vienna, Rotenhausgasse 4).
Personal information transmitted in the course of inquiries are processed pursuant to the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Detailed information on how OeNB processes personal data is available at Data protection.